Leadership & Professional Development

(MO10) “But I Read This Online!”: Addressing Misinformation with Residents, Families and Staff

Monday, March 11, 2024

2:00 PM – 3:00 PM CT

Room: 304

CME: (1) MOC: (1) CMD Management: (1) NP Pharmacology Hours ()

Session Chair/Speaker(s)

Leslie B. Eber, MD, CMD (she/her/hers)

Physician, Medical Director
Rocky Mountain Senior Care/ Abode Care Partners
Englewood, CO

Disclosure(s): No relevant financial relationships.

Speaker(s)

Victoria L. Walker, MD, CMD, FAAFP (she/her/hers)

Medical Director
Avel eCare Senior Care
Vermillion, South Dakota

Disclosure(s): No relevant financial relationships.
EO

Erin O'Brien, MA, RN (she/her/hers)

Clinical Affairs & Education Director
AMDA: The Society for Post-Acute and Long-Term Care Medicine
Columbia, Maryland

Disclosure(s): No financial relationships to disclose.

Disclosure(s):

Leslie B. Eber, MD, CMD: No relevant financial relationships.

Victoria L. Walker, MD, CMD, FAAFP: No relevant financial relationships.

Erin O'Brien, MA, RN: No financial relationships to disclose.

Arming our providers with the tools and strategies necessary to address mis- and disinformation can shift the paradigm from feeling frustrated and powerless to being an active, effective and empathetic communicator, thereby strengthening our relationships with patients and families. By sharing these tools with the PALTC community, providers can create successful inroads in one of the greatest challenges we face in medicine. “Mis- and disinformation’s impact on truth, trust and hope” (K. Jatelina 2023) in our communities is profound.

We will review how the landscape of misinformation has changed in recent years and discuss new techniques that are being used to share misinformation.

We will also present and demonstrate new ways to respond to misinformation that have been successfully used to address vaccine hesitancy: “pivoting”, tailoring information, presumptive communication, and strategies for medical communication.

Learning Objectives:

At the completion of this session, learners will be able to:

Discuss how misinformation and disinformation are currently spread
Demonstrate strategies to effectively respond to mis- and disinformation with residents and staff
Learn tools for respectful engagement in addressing mis and disinformation